Refunds & Returns Policy
Refunds & Returns
Orders and products are eligible for return under the following conditions:
- If you want to return a product (s), send us an email through the 'Contact Us' form with your name, order number, the barcode number for the product (s), and the return reason.
- You can return products that have a defect from the manufacturer’s side, damaged, or that were delivered incorrectly (wrong product) or as a result of damage during the product delivery.
- Products must be in their original condition and all product labels must be present as they are.
- Once the returned products are received, our quality team will have them checked.
- You will not be able to get your money back for used or lost parts including labels and stickers and they will be returned directly back to you.
- Refunds for orders paid in cash will always be refunded via your wallet balance or with a cash refund.
- You can return any product (s) within 14 days from the date of receiving the order.
- In order to successfully exchange or return any product, make sure to follow the previous steps.
- The refund may take up to 14 days.
- Transferring refunds can take up to 14 days.
- Refunds will only cover the cost of the products, and no shipping charges will be refunded.
- In the event of an order being returned, exchanged, or cancelled, used coupons or reward points in the order will not be reusable.