Returns & Refunds

Orders and products are eligible for return under the following conditions:

  • If you want to return a product (s), send us an email through the ‘Contact Us’ form with your name, order number, the barcode number for the product (s), and the return reason.
  • You can return products that have a defect from the manufacturer’s side, damaged, or that were delivered incorrectly (wrong product) or as a result of damage during the product delivery.
  • Products must be in their original condition and all product labels must be present as they are.
  • Once the returned products are received, our quality team will have them checked.
  • You will not be able to get your money back for used or lost parts including labels and stickers and they will be returned directly back to you.
  • Refunds for orders paid in cash will always be refunded via your wallet balance or with a cash refund.
  • You can return any product (s) within 14 days from the date of receiving the order.
  • In order to successfully exchange or return any product, make sure to follow the previous steps.
  • The refund may take up to 14 days.
  • Transferring refunds can take up to 14 days.
  • Refunds will only cover the cost of the products, and no shipping charges will be refunded.
  • In the event of an order being returned, exchanged, or cancelled, used coupons or reward points in the order will not be reusable.
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